LEGAL INFORMATION
Effective date: September 3, 2026
How Campbell’s Towing and Auto Service collects, uses, and protects information when you visit our website or send a service inquiry.
Campbell’s Towing and Auto Service (“Campbell’s,” “we,” “us,” or “our”) respects your privacy. This policy applies to information collected through campbells-towing.com and the website contact form. It does not replace any separate notice provided during an in-person, telephone, towing, automotive service, or impound transaction.
When you contact Campbell’s Towing and Auto Service through this website, we may collect your name, phone number, email address, requested service category, and the details you include in your message. We may also collect technical information such as your IP address, browser and device information, referring pages, pages viewed, and cookie or analytics data.
We use information to respond to inquiries, understand your towing, roadside assistance, automotive service, or impound-related request, coordinate service when appropriate, provide customer support, maintain business records, protect the website, prevent misuse, and improve our services and online experience.
If you provide a phone number, we may use it to return your call or respond to the service request you submitted. Providing a phone number through the contact form does not enroll you in recurring marketing text messages. Emergency towing and roadside requests should be made by calling (231) 722-2796.
We do not sell personal information. We may share information with service providers that support website hosting, form delivery, analytics, security, customer communications, payment processing for services rendered, or other business operations. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business transfer. Service providers may use information only for the services they perform for us.
We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain required business and legal records, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
The website may use cookies and similar technologies to support essential functions, understand website traffic, remember preferences, and improve performance. You can adjust cookie controls through your browser. Disabling cookies may affect certain site features.
Depending on applicable law, you may request access to, correction of, or deletion of personal information we maintain about you. You may also ask questions about our privacy practices. We may need to verify your identity before completing a request, and some information may be retained when legally permitted or required.
This website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and Campbell’s Towing and Auto Service is not responsible for those external practices.
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Questions or privacy requests may be directed to Campbell’s Towing and Auto Service at 796 E Apple Ave, Muskegon, MI 49442, by phone at (231) 722-2796, or through the contact form at campbells-towing.com/contact-us/.
